主题：【原创】石油经济好、卡城郁闷多！ -- oiler2

Dear Oiler2,

While BMW Gallery / MINI Crowfoot's brand specialists strive to exceed customers' expectations, we apologize for falling short - failing you on numerous Service issues on this occasion - and will endeavor to make your ownership experience positive in all respects in the future.

Respectfully, we invite your opinions to strengthen our relationship and provide guidance for improvements. XXX XXX and i discussed our failures to properly handle the repair to your vehicle. The warranties that you have in place do not cover the replacement of lights but should not have entailed an overnight stay for your vehicle. If your message light is still on and the taillight not working, please contact XXX at XXX-XXXX to schedule an appointment. The charge incurred for your recent service will be applied toward remedying the problem. If you communicate with me when you set an appointment, I will follow your vehicle's progress and keep you informed.

We thank you for your forthright response to our survey. If you have any questions or concerns with regard to the foregoing, at your convenience, please contact the undersigned at BMW Gallery / MINI Crowfoot.

Sincerely,

XXXXXXX

Quality Management Autohaus Project Leader BMW Gallery / MINI Crowfoot

Phone: XXXXXX ext. XXXX