主题：【求助】写给俺网络服务商的信 -- 马头磬
家园 【求助】写给俺网络服务商的信 因为昨天的这个事儿，给网络服务商写信。。。。
哪位帮着给改改。。。俺对自己的英文不大有信心的说。。。。
感谢感谢！！！
Hello,
Thanks for your reply and your advises.
My problem is we have only a trafic of 14.86 GB/day,it means (15GB*31days=465GB/month)10% of 5010GB monthly data transfer what you have wroten in you home page. BUT, yesterday evening, you have shutted down our site when there were more then 800 members online, I receive more then 100 emails for this issue this morning...
you said:
"You have not used to too much transfer it is a load issue meaning that your site has used too many CPU resources on the cluster. If more customers on the cluster caused such high load it would make other sites on the system run slower which would not be fair to the webmaster of those sites."
Ok, perhaps I can understand it, but our members can NOT.I pay for our 5010GB monthly data transfer which you garantied,we did NOT break de rules(so far for it yet,we use 10% MAX.) and will NOT. The garanti of the services for the other customers is your responsablity NOT our's. If you do NOT have a capacity to give this monthly traffic, do NOT gasconade it and misguide you customers. Thank you for your understanding TOO.
I have choosen your service and just renewed my account last week, because you have a good monthly traffic, a good price and a good service of support...
finally, I just want to say that we obey the rules and will never break it, you must too, PLEASE don't do it again.
Kind regards